Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.
- Cancellation prior to delivery – You can cancel your order for any Product at any time prior to its delivery by logging into Your account and selecting the ‘Request cancellation’ option. For cancellations made before a Delivery Attempt, any advance paid will be refunded as per Etrro Sanitarywares’s refunds policy. A delivery attempt is defined as a visit to Your ship-to address the customer’s home for delivery purposes (“Delivery Attempt”). However, in case of cancellation of any made to order Product (“MTO”) prior to delivery, any and all advance paid by You shall be forfeited.
- Cancellation at the time of delivery – In case if there is any defect in the product, you may can return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products
- Cancellation after delivery is not allowed.
Is there a cancellation fee applicable?
We do not offer exchanges or cancellations for MTO Products. If you cannot accept delivery of the MTO Product ordered by You, we will forfeit the advance order fee paid. Other than that, there is no cancellation fee for on the spot cancellations.
Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.